Help and frequently asked questions
How do I choose a product?
Check the product page for its intended use, ingredients and application advice. Choose your serum, moisturiser and sun protection to suit your routine. If you need more information, include the product reference in our contact form.
How should I use the products?
Follow the instructions and packaging precautions for each product. Try a small area before first use. Avoid contact with the eyes and stop using the product if irritation occurs. These are cosmetic care products.
When can I expect results?
Skin needs, regular use and individual characteristics affect results. We do not promise the same outcome or timeframe for everyone. Do not expect a treatment effect that is not stated on the product page.
How do ordering and payment work?
Check the products and quantities in your basket, choose your delivery address and continue with an available payment method. Applicable delivery charges and the total payable are shown before confirmation. Currency conversions are indicative; payments are currently collected in TRY.
Which countries do you deliver to?
Available destinations and delivery options depend on the address entered at checkout. A country appearing in the language or currency selector does not guarantee that every product can be delivered there.
How do I request a return or withdraw from a purchase?
Read the Returns and withdrawal page, then use the online form or email info@devida.fr. Include your order number and the products concerned. Obtain the full return address and instructions for your country before sending anything back. Your statutory rights for faulty products remain unaffected.
How can I contact you?
Devida Fransa LLC — 55 rue Grignan, 13006 Marseille France. Email: info@devida.fr. Telephone: +905353204545. You can also send a message through our contact form and download a receipt after submission.
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