For consumers in France and the EU, subject to statutory exceptions, you have 14 days from receipt to withdraw without a reason. Before the deadline, send a clear notice to info@devida.fr or through the online withdrawal function. Prior authorization or a compulsory reason is not required. Mandatory consumer rights in other countries remain protected.
Return the item within 14 days of notice. Direct shipping costs for ordinary withdrawal are yours; necessary statutory remedy costs for defective or incorrect goods are the seller’s. Only loss in value caused by handling beyond necessary examination may be assessed; no automatic penalty applies.
Amounts paid, including standard initial delivery, are refunded without fees through the original method within 14 days of notice. Refunds may be withheld until goods or proof of return are received, whichever comes first. The extra cost of a more expensive delivery option you selected is not refunded.
Cosmetics and perfumes are not automatically excluded. A statutory exception may apply to sealed goods unsuitable for return for health or hygiene reasons if unsealed after delivery. This does not remove defective-product warranty rights. France returns: 55 rue Grignan, 13006 Marseille France. For Turkey, request complete instructions from info@devida.fr for Gazi Mustafa Kemal Caddesi, Türkiye; never use an incomplete address.
Delivery and shipping
Returns and withdrawal
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Exercise my right of withdrawal