New goods subject to French consumer rules have a two-year statutory conformity guarantee from delivery. Remedies under statutory conditions include free conformity measures, replacement, price reduction or termination. Hidden-defect rights also remain, with a two-year claim period from discovery in France. Commercial promises do not replace or shorten these rights.
Send complaints with order number and issue details to info@devida.fr. Judicial remedies and applicable rights to free consumer mediation remain. Choice of law does not remove mandatory protections in your country of residence. You are not required to bring claims exclusively in one city’s courts.